FAQs
Got questions? We've got answers! Read on to explore some of our customers' most commonly-asked questions regarding air purifiers, filters, as well as the order and shipping process.
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Orders
Below are some of are common questions about orders.
Where can I purchase Eoleaf air purifiers and filters?
Which payment methods do you accept?
Can I pay in several installments?
I have a VAT number. How can I exclude VAT from my purchase?
Shipping & returns
Below are some common questions about shipping and returns.
Do you ship to my location?
How do I track my order?
What is Eoleaf's warranty and return policy?
What if my device needs a repair?
Air purifiers
Below are some common questions about our air purifiers.
Do I really need an air purifier?
Why choose an Eoleaf air purifier?
What is unique about Eoleaf air purifiers?
Where is the best place in my home or workplace to install my Eoleaf air purifier?
How often should I replace my filters?
How much electricity do Eoleaf air purifiers use to run?
How often and how long do I need to use it for it to be effective?
Filters & UV lamps
Below are some common questions about our filters and UV lamps.